Emotional intelligence (EQ) is the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. “When the concept of emotional intelligence was introduced to the masses, it served as the missing link in a peculiar finding: people with average IQs outperform those with the highest IQs 70 percent of the time. This anomaly threw a massive wrench into what many people had always assumed was the sole source of success–IQ. Decades of research now point to emotional intelligence as the critical factor that sets star performers apart from the rest of the pack.” Travis Bradberry
What is Emotional Intelligence a measure of?
- Self-Awareness – the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
- Self-Regulation – the ability to control or redirect disruptive impulses and moods along with the capacity to suspend judgment and think before acting.
- Intrinsic Motivation – a passion to work for reasons that go beyond money or status and an internal drive to purse goals with energy and persistence.
- Empathy – The ability to identify and understand other people’s emotions from their perspective
- Social Skills – A proficiency in building trust and rapport with others, effectively maintain relationships, and collaborate well with others.
(definitions based on Daniel Goleman’s book Emotional Intelligence)
How do you measure EQ?
A person’s Emotional Intelligence can be assessed through an Emotional Quotient assessment. There are a variety of companies that provide EQ assessments. It is important to find one that has been tested by a wider user base. It is also critical to work with a Certified Professional EQ Analyst to better understand assessment results scores and provide additional insights that may impact a person’s interactions with others and his/her ability to meet the expectations of the job.
What is the impact of low Emotional Intelligence in the workplace?
Some common ways low EQ shows up in workplace cultures:
- Drama in the workplace
- Low productivity
- High turnover
- High absenteeism
- Poor communication, and more
If people are unable to manage their emotions at work they are more reactive then proactive which leads to poor interactions and poor decisions.
“TalentSmart , a leader in EQ, tested emotional intelligence alongside 33 other important workplace skills, and found that emotional intelligence is the strongest predictor of performance, explaining a full 58 percent of success in all types of jobs. Your emotional intelligence is the foundation for a host of critical skills–it impacts most everything you do and say each day.” Inc.com
If you were to assess your team members, how would they score with Emotional Intelligence? How would you score as a leader?
If you would like to hear more about the importance of Emotional Intelligence in the workplace, check out this podcast interview with Geoff Bray of Bray Chats and Deb Sauder, Leadership Strategist and member of the SBAB.
Remember that in thriving businesses, PEOPLE MATTER. RESULTS MATTER.